Privacy Policy

At SnugHug, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase, we may collect:

  • Name

  • Billing and shipping address

  • Contact details you provide at checkout

  • Payment information (processed securely by our payment partners)

Device Information

When you browse our site, we may collect:

  • IP address

  • Browser type

  • Time zone

  • Pages viewed

  • Cookies and tracking data

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchase

  • Provide customer support

  • Improve website performance and user experience

  • Prevent fraud and improve security

  • Send promotional updates if you choose to receive them

3. Sharing Your Information

We may share your information with:

  • Payment processors to complete transactions

  • Delivery partners to ship your order

  • Analytics services to help understand website performance

We do not sell or rent your personal information.

4. Cookies & Tracking Technologies

SnugHug uses cookies to:

  • Keep your shopping experience smooth

  • Remember your preferences

  • Analyze site performance

  • Show relevant advertising

You can disable cookies anytime in your browser settings.

5. Data Protection & Security

We use secure and appropriate measures to protect your information from unauthorized access, misuse, or loss.
All payments are handled through encrypted and secure systems.

6. Your Rights

You may have the right to:

  • Access the personal data we hold

  • Request corrections or updates

  • Request deletion of your personal information

  • Opt out of marketing messages

  • Withdraw consent at any time

To make a request, please reach out to us through our website’s contact form.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal requirements

  • Improve customer experience

8. Third-Party Links

SnugHug may include links to third-party websites.
We are not responsible for their privacy practices or content.

9. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect data from minors.

10. Changes to This Policy

We may occasionally update this Privacy Policy.
Any changes will be posted on this page.