Return Policy
At SnugHug, your satisfaction is our priority. If you are not happy with your purchase, you may return it under the following conditions.
Eligibility for Returns
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Returns must be requested within 15 days of receiving your order.
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Items must be unused, in their original packaging, and in the same condition as when delivered.
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Damaged, altered, or missing components cannot be accepted for return.
How to Initiate a Return
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Contact us through our website contact form to request a return.
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Provide your order number and reason for return.
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Follow the instructions provided for sending the item back.
Return shipping costs may apply unless the item is defective or incorrectly sent.
Refunds
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Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
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Approved refunds are processed using the original payment method.
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Refunds usually appear within 5–10 business days, depending on your bank or payment provider.
Non-Returnable Items
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Used or opened products
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Items missing original packaging or tags
Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately via our website contact form. We will provide instructions to replace the item or process a full refund.