Refund Policy
At SnugHug, we want you to be completely satisfied with your purchase. If you are not happy with your order, our refund policy ensures a straightforward process.
Eligibility for Refunds
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Refund requests must be made within 15 days of receiving your order.
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To be eligible, the product must be unused, in its original packaging, and in the same condition as when delivered.
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Items that are damaged, altered, or missing components are not eligible for a refund.
How to Request a Refund
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Contact us via our website contact form with your order number and reason for the refund.
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Follow the instructions provided to return the product.
Return shipping costs may apply unless the item is defective or incorrectly sent.
Refund Process
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds are processed using the original payment method.
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Refunds typically take 5–10 business days to appear in your account, depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately through our website contact form. We will provide instructions for returning the item and issue a replacement or full refund.
Non-Refundable Items
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Used or opened products
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Items missing original packaging or tags