Shipping Policy
Thank you for shopping with SnugHug. We aim to provide a smooth and reliable shipping experience for all our customers. Please read our Shipping Policy to understand how your orders are processed, delivered, and handled.
Order Processing Time
Once your order is placed, it will be processed within 1–2 business days.
During peak seasons, processing times may be slightly longer.
Shipping Time
Our standard delivery time is:
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Domestic Orders: 4–8 business days
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International Orders: 7–15 business days (if applicable)
Shipping times may vary depending on your location, courier delays, or external factors.
Tracking Your Order
After your order has been shipped, a tracking link will be sent to you automatically.
You can use this to monitor your package until it arrives.
Shipping Charges
Shipping fees will be calculated at checkout based on your delivery location and the shipping method selected.
Free shipping may be available during promotional periods.
Incorrect Address
Please ensure your shipping information is accurate.
SnugHug is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.
Lost or Delayed Packages
While we strive to ensure timely delivery, external factors such as courier delays, customs checks, or weather conditions may affect shipment timelines.
If a package is significantly delayed or lost, we will assist you in resolving the issue with the courier.
Order Changes & Cancellations
Changes to an order can only be made before it has been shipped.
Once dispatched, the order cannot be modified or canceled.
Returned Packages
If an order is returned due to an incorrect address or failed delivery attempts, we can reship the item once additional shipping fees are paid.
Contact Us
For any shipping-related questions, you can reach us through our website’s contact or support form.